Help · Support
Get help with BioElle or report an issue.
Hit a crash, a bug or anything else? Email us and tell us what happened.
Email hello@bioelle.appIf the app is crashing, please include the following in your email so we can investigate:
1. What you were doing when the crash occurred
2. Your device model and iOS version
3. Whether the crash happens every time or intermittently
4. Any screenshots or screen recordings if possible
How do I delete my account?
Go to Settings → scroll to the bottom → Delete Account. This permanently removes all your data including health records, protocols, and progress photos.
How do I export my data?
Go to Settings → Data Export. You can download your data as CSV, JSON, or a formatted PDF health report.
Why isn't Apple Health syncing?
Make sure you've granted BioElle permission in iOS Settings → Privacy & Security → Health → BioElle. You can also trigger a manual sync from the dashboard.
How is my data protected?
All data is transmitted over encrypted HTTPS. Your health data is stored securely with row-level security ensuring only you can access your records. See our Privacy Policy for details.
Have an idea for BioElle? We'd love to hear it. Send us your suggestion and we'll consider it for a future update.
Suggest a FeatureBioElle v1.0 · Privacy Policy